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FAQ

Here you will find answers to some of our most frequently asked questions.

Filtering off question and answers:

Products

Why should I choose a ComfortZone?

Comfortzone is a Swedish-made heat pump of exhaust air model with very high quality in...

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Service

When and how often should you replace the exhaust air heat pump?

Has your exhaust air heat pump stopped working or is the fuse blown? Then it...

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Service

How long does an exhaust air heat pump last?

If you service, clean and check your exhaust air heat pump regularly, you can expect...

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Service

When do I need to change the filter in the exhaust air heat pump?

The filter in the exhaust air heat pump needs to be replaced once a year....

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Service

How do I top up the system pressure?

Behind the front plate at the bottom of the heat pump, there is a metal...

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Service

Can I switch off or lower the fan on the exhaust air heat pump?

Yes, you can do that, but it can affect your indoor climate and the ventilation...

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Service

How do I change the filter?

Remove the front plate by a slight lift and then pull it towards you, switch...

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Service

What do the alarm codes on my heat pump mean?

The code tells you that something has changed and does not necessarily have to be...

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Service

How do I know when the filter should be checked or replaced?

The heat pump will alarm for filter replacement after a set time interval of 90...

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Service

Where is the air filter to be cleaned or replaced?

The filter is located behind the front plate at the top right behind a cover...

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Service

I get an alarm on my heat pump, what does it mean and what can I do?

The heat pump indicates a fault in the system, which can be due to many...

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Service

How often do I need to service my heat pump?

Annual service by an authorized installer is an advantage for optimal operation and function, and...

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Service

Do you have any service for the heat pump? What is included?

No, we do not have our own service organization, service can be ordered via one...

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Guarantee

Do you have any warranty? What kind of guarantees do you have?

The heat pump comes with a 6-year warranty, of which 2 years is a factory...

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Purchase & Payment

How long does it take to get the exhaust air heat pump installed?

Once the installer and the heat pump are in place, an installation takes between 5...

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Purchase & Payment

Do you deliver to private individuals?

Yes, the delivery can go to a private address, but the sale takes place only...

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Purchase & Payment

How do I buy an exhaust air heat pump from you?

Through ComfortZone’s retailer network, which you can find here. Other plumbing companies can also order...

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Purchase & Payment

How do I pay?

Payment is made to the retailer who did the installation here.

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Purchase & Payment

How do I request a quote?

To request a quote for our heat pumps, please contact one of our retailers and...

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Products

How big a heat pump do I need?

There are different types of exhaust air heat pumps. The heat pump must be sized...

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Products

How to install an exhaust air heat pump?

An exhaust air heat pump takes up relatively little space. It is connected directly to...

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Products

​​What are the advantages of exhaust air heat pumps?

Because the exhaust air heat pump makes use of and recycles the warm indoor air...

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Products

How much electricity does a ComfortZone exhaust air heat pump draw?

A ComfortZone exhaust air heat pump provides approx. 70% heating energy per consumed kWh in...

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Products

Should I have a ground source heat pump or an exhaust air heat pump?

If you lack exhaust air ducts in the house, geothermal heating can be an alternative....

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Products

What will be the running cost of a new ComfortZone exhaust air heat pump?

Depending on the conditions of the house, the operating cost may vary. A normal saving...

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Products

Should I have air/water or an exhaust air heat pump?

If you lack exhaust air ducts in the house, air/water can be an alternative. You...

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Products

How much does an exhaust air heat pump cost? (Heat pump + installation)

Depending on the condition and if there is an option for ROT deduction, an installation...

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