FAQ
Here you will find answers to some of our most frequently asked questions.
Products
Why should I choose a ComfortZone?
Comfortzone is a Swedish-made heat pump of exhaust air model with very high quality in...
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When and how often should you replace the exhaust air heat pump?
Has your exhaust air heat pump stopped working or is the fuse blown? Then it...
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How long does an exhaust air heat pump last?
If you service, clean and check your exhaust air heat pump regularly, you can expect...
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When do I need to change the filter in the exhaust air heat pump?
The filter in the exhaust air heat pump needs to be replaced once a year....
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How do I top up the system pressure?
Behind the front plate at the bottom of the heat pump, there is a metal...
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Can I switch off or lower the fan on the exhaust air heat pump?
Yes, you can do that, but it can affect your indoor climate and the ventilation...
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How do I change the filter?
Remove the front plate by a slight lift and then pull it towards you, switch...
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What do the alarm codes on my heat pump mean?
The code tells you that something has changed and does not necessarily have to be...
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How do I know when the filter should be checked or replaced?
The heat pump will alarm for filter replacement after a set time interval of 90...
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Where is the air filter to be cleaned or replaced?
The filter is located behind the front plate at the top right behind a cover...
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I get an alarm on my heat pump, what does it mean and what can I do?
The heat pump indicates a fault in the system, which can be due to many...
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How often do I need to service my heat pump?
Annual service by an authorized installer is an advantage for optimal operation and function, and...
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Do you have any service for the heat pump? What is included?
No, we do not have our own service organization, service can be ordered via one...
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Do you have any warranty? What kind of guarantees do you have?
The heat pump comes with a 6-year warranty, of which 2 years is a factory...
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How long does it take to get the exhaust air heat pump installed?
Once the installer and the heat pump are in place, an installation takes between 5...
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Do you deliver to private individuals?
Yes, the delivery can go to a private address, but the sale takes place only...
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How do I buy an exhaust air heat pump from you?
Through ComfortZone’s retailer network, which you can find here. Other plumbing companies can also order...
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How do I pay?
Payment is made to the retailer who did the installation here.
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How do I request a quote?
To request a quote for our heat pumps, please contact one of our retailers and...
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How big a heat pump do I need?
There are different types of exhaust air heat pumps. The heat pump must be sized...
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How to install an exhaust air heat pump?
An exhaust air heat pump takes up relatively little space. It is connected directly to...
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What are the advantages of exhaust air heat pumps?
Because the exhaust air heat pump makes use of and recycles the warm indoor air...
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How much electricity does a ComfortZone exhaust air heat pump draw?
A ComfortZone exhaust air heat pump provides approx. 70% heating energy per consumed kWh in...
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Should I have a ground source heat pump or an exhaust air heat pump?
If you lack exhaust air ducts in the house, geothermal heating can be an alternative....
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What will be the running cost of a new ComfortZone exhaust air heat pump?
Depending on the conditions of the house, the operating cost may vary. A normal saving...
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Should I have air/water or an exhaust air heat pump?
If you lack exhaust air ducts in the house, air/water can be an alternative. You...
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How much does an exhaust air heat pump cost? (Heat pump + installation)
Depending on the condition and if there is an option for ROT deduction, an installation...
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